Policies

Returns

Non-personalized items may be returned within 30 days of delivery in original condition for a full refund; we cover return shipping. Personalized items (engraved, woven, embroidered, or printed with your text) are made to order and final sale; we confirm spelling by email before production. Perishable food items cannot be returned, but anything that arrives damaged or spoiled is replaced free when you email a photo within 7 days.

Shipping

We ship to all 50 US states. Shipping windows are stated on each product page and count business days from order confirmation. Gifts ship directly from our US suppliers; tracking is emailed when available. Florida sales tax is collected where applicable.

Payment

Order requests placed on this site are confirmed by email with a secure payment link. No card details are collected on this site. Orders ship after payment is approved.

Privacy

We collect the details you give us to fulfil your order and contact you about it, and we share recipient names and addresses with the supplier who ships the gift. We do not sell your information. Card messages are seen only by the person who writes them out. Email hello@heldgifts.com to have your data deleted.