FAQ & shipping
Where do you ship?
All 50 US states. We do not ship internationally yet.
How fast?
Each product page states its shipping window. Most gifts ship in 1–4 business days; the Holiday Gourmet Tower ships same day when ordered before 3 PM ET and the Charcuterie Board ships overnight. Personalized items take 3–7 business days because they are made to order.
How does ordering work right now?
You send the order request from the product page. We confirm the details by email within a few hours and send a secure payment link. Nothing is charged until you approve. Card checkout directly on the site is coming.
Can I schedule a gift for a later date?
Yes. Pick a ship date on the Six Weeks Later Box, or tell us the date in the card message field on any item.
Is there a card?
Always, and it is handwritten from the message you give us. There is no invoice or price in the box.
Can I send a gift anonymously?
Yes. Leave the card unsigned or tell us what to write.
Do you offer corporate or bulk pricing?
From 10 units. See the corporate page or request a quote on any corporate item.
What if something arrives damaged?
Email a photo to hello@heldgifts.com within 7 days and we replace it at no charge.